SUPPORT AND FAQ

We are happy to assist you. Our HelpDesk hours are from 8 a.m. to 4 p.m. Finnish time.

Please contact us by email: support (at) camako.com

We offer our customers support with different levels of maintenance and service agreements based on the varying requirements. The customers with phone support, please call our HelpDesk at +358 (0)20 4362 555 or +358 (0)20 4362 000.

HelpDesk provides support in Finnish and English. Support in Swedish is also available upon agreement.

Looking forward to hearing from you!

FAQ

Q: Why don't I see all the Camako EPM pages?
A: The visible pages depend of user's role in Camako EPM.

Q: Why can't I report time in Camako EPM?
A: Administator must enable timesheet reporting for the user. Also, the project or activity must have 'allow time reporting' setting on.

Q: Why don't I see any projects, although I am in Project managers group?
A: You must be granted access to projects by either project's owner or system administrator.

Q: Can the information be exported?
A: The lists can be exported to Excel.

Q: I have access to 50 projects, how can I find a particular project easily?
A: You can use filtering functionality in any column in any list.

Q: Can I store project documents in Camako EPM?
A: Yes, when a new project is created, the project workspace is created automatically.

Q: I can't see any graphs.
A: You must install Adobe Flash Plugin to your browser.